HOW TO SEND A PICTURE? You can send the photo by Etsy messages. You just need to click 'Attach File', and upload your best one and send it or you can email etsy [!at] pacificcustom.us
HOW TO CUSTOMIZE ?? - Customization process is very simple and easy, please choose your size first, then place your order, you can either leave a seller note or send us a message after your order placed. Please do not forget to send the picture that you would like to use. We will make your memorial stone ready within two business day and delivery takes 3-6 days for the continental United States.
UNIQUE MEMORIAL STONE - Since we know how hard it is to lose a pet family member, we are giving you a chance to keep your memories alive and say goodbye to your best friend in a soul-touching personalized memorial stone. An elegant way of expressing your pure grief over the tragic loss, showing how deep the bond was with your now-in-heaven dear pet.
NOT HAPPY?? - We do our best to prepare, pack and ship your package. We know memorial stones are very important therefore we double-check everything to make sure there is no misspelling in customization, no cracks or scratches on the stone. Even if we do our best mistakes happen, if you receive a broken, scratched, or wrong memorial stone please contact us right away, we will send you a replacement. We only want you to double-check the customization details you provided.
All our designs are prepared for dogs, however, if you lost your lovely cat, horse, lizard, rat, or any other friend. We can make little adjustments, we may change the words or we can replace the dog paw with a fish or horse so do not hesitate to contact us for that type of request.
If you have something different on your mind, ** PLEASE ** contact us first, we can fully customize the stone but it is better if we talk first.